Actionable Engagement
“Actionable Engagement” is an add-on service packaged with the Brand Monitor Enterprise Edition. Teams of thismoment Social Media analysts scan thousands of posts daily to filter out actionable posts from noise. Posts are categorized by priority and departments, forwarded for action or acted on immediately.
Key Benefits
- Helps you focus efforts on only the most important social media conversations.
- Easier to deal with only actionable social media posts, earmarked for an internal department/team.
- Extremely high levels of accuracy and relevance.
thismoment Actionable Engagement is a service that can:
- Scan the large volumes of social media conversations surrounding a brand.
- Filter the actionable, high priority conversations from the noise.
- Deliver those conversations to the right people in various teams/departments for action.
- (Optional) Respond to conversations that are time sensitive.
- Provide analytics and in-depth reports on the entire process.
Depending on your needs and the volume of conversations, you can choose to track multiple search topics across multiple channels, or a single high volume topic. This service can be tailored to fit your needs, ROI goals, social media goals and budgets – please contact us for more information.
