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Listen to social media conversations in real-time from various social media channels like Twitter, Facebook, Blogs, News, Forums, Reviews and Video websites.
Key Features that enable Listening:
- Boolean Search Queries: Enables in-depth searches for brand or competitor keywords, allows result filtering.
- Search Preview: Before saving search terms, the results preview helps identify correct syntax and test searches.
- Sentiment Graphs: A 2 point graph with positive and negative sentiment trends for the past one month. Sentiment can be manually updated and Brand Monitor is capable of learning this and using this information to assign sentiment for future posts.
- Dashboard: A pre-customized dashboard with Weekly buzz trends, Sentiment meter, posts volume, sentiment graph and top referrals.
- Monthly Post Volume Statistics by Media: Blogs, Online News, Reviews, Forums, Videos and Social Networks.
- Real-time Updates: Without refreshing the page, Brand Monitor displays the latest posts on a search topic.
- Relevance and Spam Filters: Relevance levels of posts can be selected at any time. By default, Brand Monitor can filter spam, and posts can be manually marked as spam too.
- Email Alerts: Automated daily, weekly and monthly email alerts will deliver updates straight to specified inboxes.
- Data Export: Dashboard Charts and related data can be easily exported into an editable Excel sheet or CSV file.
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